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PRIVACY POLICY

RCCG Privacy Policy

1. Your Privacy Matters

1.1. Residential & Commercial Caretaking Group (RCCG) values your privacy and is committed to protecting the personal information of our clients, website visitors, and partners. We comply with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and protect your information.

1.2. “Personal information” refers to any information that identifies you or can reasonably be used to identify you.

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2. Information We Collect

2.1. RCCG may collect personal information you provide directly through our website, via email, phone, or other communications, as well as information obtained in the course of providing our services.

2.2. Typical personal information we may collect includes your name, contact details (phone, email, address), and other relevant information necessary to provide services, updates, or respond to inquiries. We may also collect additional details when you provide feedback, participate in surveys or promotions, update your preferences, or provide payment information.

2.3. We may also collect any other information you voluntarily provide while interacting with us.

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3. How We Collect Information

3.1. RCCG collects personal information through various channels, including:

  • Direct interactions with our staff, contractors, or customer service team.

  • Visits to our website and online platforms.

  • Services we provide to you.

3.2. We may also receive personal information from third parties, in which case we treat it with the same level of protection as outlined in this policy.

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4. How We Use Your Information

4.1. RCCG uses personal information to:

  • Deliver our services and respond to your requests.

  • Provide updates and information about RCCG services.

  • Improve our offerings and better understand your needs.

  • Notify you of new products, services, promotions, or opportunities.

4.2. We may contact you via phone, email, SMS, or mail for the purposes above.

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5. Disclosure of Information

5.1. RCCG may share personal information with employees, contractors, suppliers, or professional advisors, but only as necessary to provide our services.

5.2. We may disclose information when legally required, such as to comply with laws, court orders, subpoenas, or requests from law enforcement agencies.

5.3. We may use personal information to protect our legal rights, property, or the safety of RCCG, our clients, or third parties.

5.4. Personal information may occasionally be stored or processed overseas in accordance with legal requirements.

5.5. In the event of a business sale, merger, or transfer of assets, personal information may be transferred to the new owner under strict confidentiality agreements.

5.6. By providing personal information to RCCG, you consent to the collection, use, and disclosure described in this policy. Any third party we share information with is required to handle it in accordance with this policy.

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6. Security of Your Information

6.1. RCCG takes appropriate steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure, including physical, electronic, and administrative safeguards.

6.2. While we strive to secure your data, transmission of information online carries inherent risks, and we cannot guarantee complete security.

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7. Access and Corrections

7.1. You may request access to personal information we hold about you under the Privacy Act 1988 (Cth). A small administrative fee may apply.

7.2. If you believe any information we hold is inaccurate, outdated, incomplete, or misleading, please contact us at info@rccg.com.au.

7.3. RCCG may refuse access in certain circumstances permitted by law.

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8. Privacy Complaints

8.1. If you have concerns about how your information is handled, please send written details to:

Residential & Commercial Caretaking Group email - info@rccg.com.au

We treat all complaints seriously and will respond promptly.

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9. Updates to This Policy

9.1. RCCG may update this Privacy Policy at any time. Updates will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

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10. Website and Online Information

10.1. When you visit our website, we may collect non-identifiable technical information such as browser type, operating system, and pages visited to improve your online experience.

10.2. Cookies: RCCG may use cookies to enhance website functionality, analyse traffic, and deliver relevant advertising. Cookies are safe and can be managed through your browser settings, though disabling them may limit some website features.

10.3. Third-party Links: Our website may include links to external sites. RCCG is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies.

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